This update makes it quicker to set up a company with the details you already hold, gives the office a clearer view of what parts really cost, and helps you reach the right engineer when a job cannot wait.
Bring more of your records across in one go
The importer now accepts customer and supplier websites, supplier postcodes and site telephone and mobile numbers. Save a column mapping to reuse next time, follow batch progress on larger files, and use the trial run to review what would be created, which conflicting rows would be held and what the receipt will show before you approve. Where a business website or email domain is available, Curcle can try to find the company logo; this is best effort, and a logo you upload always takes priority. How imports fit into getting started.
Parts pricing you can explain
Record a supplier's trade price before discount and your cost after discount, so margin is based on what you actually pay. Set a company default markup with per-customer overrides, add optional fitting-time estimates, and build reusable general or customer-specific parts catalogues and kits. Category suggestions are made from the part description and can be edited.
Issued work is not silently repriced. These are recorded prices, not live supplier price or stock feeds, and estimates do not log in to supplier accounts or place purchases automatically. See commercial controls.
Staff access that matches the job they do
Authorised company administrators can create security groups and choose staff capabilities within existing role and company access boundaries. Groups never grant access to another company or platform-level powers. Company information is reused across supported screens and documents, and enabled modules and trades shape which screens are relevant. Supported records can be archived and restored with their history kept. Security and data controls.
Urgent dispatch with a clear answer
The office chooses an engineer for an urgent job. An acknowledgement confirms receipt; accepting with an ETA takes ownership. Engineers can also decline, send a message or ask for a call in a private thread linked to the job. Opening a notification does not count as acknowledgement. Unanswered requests can escalate to the office, while reassignment remains a human decision. See urgent call-out controls.
Optional browser alerts with quiet hours
Staff can opt in to browser push notifications, set quiet hours and manage their devices. A supported browser and operating system and notification permission are needed; on iPhone, Curcle may need to be added to the home screen first.
Timely unattended escalation depends on server availability, and hosting may pause when idle, so alerts are not a guaranteed instant, around-the-clock or SLA-backed service. Curcle does not send SMS or make automated WhatsApp messages or calls.
Ask about Curcle on this site
The Ask about Curcle assistant on our public pages answers product questions and, if you choose, passes your enquiry to our team with your consent. It is not account support and cannot see private records. Prefer to talk to a person? Book a demo.
